Support - Technical Issues - Not just a Learning Management System (LMS)

Interface does not load correctly

If the user interface is not loading correctly, be sure to check your system requirements first.

This problem is characterised by:

Blank content
No button bar

To see a solution to this problem, please visit the "User interface not loading correctly" support page.

PDF documents displayed as a blank page

This problem was discovered on a laptop running Windows XP. Firefox 1.5 was installed along with Adobe Acrobat reader's version 5.0 and 7.0.5. When clicking on PDFs while browsing the Internet/learning material, a new blank window would be displayed but not the PDF.

The problem was solved using the following procedure:

Uninstalled all versions of Adobe Acrobat reader, rebooting the computer as requested.
Downloaded the latest PDF reader.
Installed Adobe Acrobat reader (at time of writing, version 7.0.5)

Back button in Firefox web browser does not work

This issue has been found when using the FCK Editor (Online WYSIWYG HTML Editor) and Firefox version pre 1.5. Firefox had a bug in the way it handled IFRAME elements created dynamically using Javascript.

The problem can be solved by upgrading to the latest version of the Firefox web browser.

Browser closes/dies when viewing flash animation

A web browser with Flash Player 7 plugin installed, closed when viewing a flash animation which contained the inbuilt Player component. This is a bug in Flash Player 7. Upgrading to the latest Flash Player plugin fixes this problem.

Disabled form fields hard to read in IE (Internet Explorer)

The form fields which are disabled and rely on CSS attribute selectors to provide a higher contrast still have the default contrast settings under IE6. IE6 does not fully support attribute selectors in CSS.

e.g .highContrast *[disabled] This example selects all descendants of the elements with a class of highContrast that have an attribute of disabled. This could be used to provide a higher contrast to all disabled form elements which are contained in a highContrast class element.

IE7 is reported to support attribute selectors, but the support is yet to be tested.

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Interface does not load correctly

PDF documents displayed as a blank page

Back button in Firefox web browser does not work

Browser closes/dies when viewing flash animation

Disabled form fields hard to read in IE (Internet Explorer)

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:: Navigation :: Home Support Interface not loading Articles	:: Support - Technical Issues :: Home >> Support - Technical Issues Interface does not load correctly If the user interface is not loading correctly, be sure to check your system requirements first. This problem is characterised by: Blank content No button bar To see a solution to this problem, please visit the "User interface not loading correctly" support page. PDF documents displayed as a blank page This problem was discovered on a laptop running Windows XP. Firefox 1.5 was installed along with Adobe Acrobat reader's version 5.0 and 7.0.5. When clicking on PDFs while browsing the Internet/learning material, a new blank window would be displayed but not the PDF. The problem was solved using the following procedure: Uninstalled all versions of Adobe Acrobat reader, rebooting the computer as requested. Downloaded the latest PDF reader. Installed Adobe Acrobat reader (at time of writing, version 7.0.5) Back button in Firefox web browser does not work This issue has been found when using the FCK Editor (Online WYSIWYG HTML Editor) and Firefox version pre 1.5. Firefox had a bug in the way it handled IFRAME elements created dynamically using Javascript. The problem can be solved by upgrading to the latest version of the Firefox web browser. Browser closes/dies when viewing flash animation A web browser with Flash Player 7 plugin installed, closed when viewing a flash animation which contained the inbuilt Player component. This is a bug in Flash Player 7. Upgrading to the latest Flash Player plugin fixes this problem. Disabled form fields hard to read in IE (Internet Explorer) The form fields which are disabled and rely on CSS attribute selectors to provide a higher contrast still have the default contrast settings under IE6. IE6 does not fully support attribute selectors in CSS. e.g .highContrast *[disabled] This example selects all descendants of the elements with a class of highContrast that have an attribute of disabled. This could be used to provide a higher contrast to all disabled form elements which are contained in a highContrast class element. IE7 is reported to support attribute selectors, but the support is yet to be tested.